Delivery Policy
1. Here at Kondor we offer FREE delivery on all orders.
Delivery must be to the address at which your payment card is registered, which must be in the United Kingdom (this excludes the Channel Islands). Please make sure you keep the receipt enclosed with your goods.
2. Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 3.00pm, the next working day will be considered the first working day. In the case of bank holidays, please allow an extra two working days.
We aim to deliver within 5 working days (due to high order volumes, please allow double during sale periods). We will attempt to telephone or e-mail you if we become aware of an unexpected delay.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for New Year Sale deliveries and deliveries to Scottish islands.
Low value items are sent by Royal Mail first class post. More valuable items are sent recorded delivery using Royal Mail and other couriers. We cannot guarantee the use of any particular courier.
If you are out when the delivery is made, the courier will take it back to their local depot and leave a card through your door advising that they called and asking you to contact them for re-delivery, rejection or collection.
Regrettably, we are unable to guarantee delivery on any specific day.
3. How we Deliver
If your order includes more products than fit into one box, the delivery will arrive in separate boxes, possibly on separate days.
4. Tracking Your Order
You can track the progress of your order by going to 'My Account' and logging in.
5. Tracking Your Delivery
If your order is being delivered by courier our third email will contain a link to the couriers website and a tracking number, so that you can use it to track your order right to your door.
6. Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check whether they may be being delivered separately (see "How we Deliver", above) and whether they have been despatched (see "Tracking Your Order" and "Tracking Your Delivery", above). If your order is not en route to you, please e-mail us at dixonscustomerservice@kondor.co.uk or telephone 0870 421 1790. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in para 12 and reproduced in the delivery documents.
7. Cancellations and Returns
You can cancel your purchase at any time either before or up to 14 days after delivery providing the items you return meet the following criteria:
• The product must be complete, including packaging, instructions, accessories and any free items.
• The product, packaging and any associated items must be returned in an unused “as new” condition.
• Sealed packaging, including any box or software seals must not be opened.
• e-mailing Kondor at dixonsreturns@kondor.co.uk
• Phone Kondor on 0870 421 1792 - please have your order reference number and delivery details to hand;
• writing to Kondor Returns Dept, Kondor Limited, Kondor House, Woolsbridge Industrial Park , Three Legged Cross, Wimborne BH21 6SU.
We cannot accept returns in Dixons stores.
You will receive a full refund; however you must pay the cost of return.
8. Return of Faulty Goods
Some OEM products have an end user guarantee after an initial supply period; this means the product cannot be returned to Kondor after this date is exceeded
Sony / Sony Ericsson / Nokia - 14 Day period from point of sale to end user and return to Kondor. Product must be returned with the original packing, must be complete including all accessories. After 14 days the product is to be returned to a service centre for repair / replacement
Samsung - 28 day period from point of sale to end user and return to Kondor. Product must be returned with the original packing, must be complete including all accessories. After 28 days the product is to be returned to a service centre for repair / replacement
Contact information for return of warranty OEM products that are outside the 14 day return period:
• Samsung - Customer care 08707267864
• Sony Ericsson - Customer care 08705237237
• Sony – Download repair request form from: www.sony.co.uk
• Nokia – Refer to information in your product sales packaging or download return form from www.nokia.co.uk
For all other product Kondor gives a warranty of 12 months from delivery and offer a prompt repair or exchange. In the event that the product is not repairable or is obsolete Kondor will offer an alternative product or credit. Within 28 days of delivery Kondor will offer a replacement or credit
To qualify for a refund or exchange the product must be returned with any accessories, free gifts, original box and packaging.
This warranty does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries) the guarantee period is three months from delivery.
Please phone Customer Service on 0870 421 1790 (9am to 5pm dixonscustomerservice@kondor.co.uk Monday to Friday).
Please return the product to Kondor Returns Dept, Kondor Limited, Kondor House, Woolsbridge Industrial Park, Three Legged Cross, Wimborne BH21 6SU or phone on 0870 421 1792 (9am to 5pm Monday to Friday). If a fault occurs while you are abroad, please contact us after you return to the UK ..
If a CD, DVD or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.
Any refund due to a fault or other defect will include a refund of the applicable delivery charge.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS