How do I know whether you have a product in stock?		Answer
	What happens if you are out of stock of an item?		Answer
	How do I get my receipt?		Answer
	Will all my products be delivered together?		Answer
	How long will delivery take?		Answer
	Why do you only deliver to the cardholder"s address?		Answer
	Can I have a product delivered outside the UK ?		Answer
	How do I check the progress of my order?		Answer
	What if I need additional delivery information?		Answer
	What if I want to cancel an order?		Answer
	What is your policy on returns?		Answer
	What methods of payment do you accept?		Answer
	Is it secure to give my credit card details over the Internet?		Answer
	Will my personal information be safe?		Answer
	What information will The Link and Kondor hold about me?		Answer
	Do you provide spares and accessories for my product?		Answer
	My product doesn"t work - what shall I do?		Answer
	What if I need to contact your technical support team?		Answer
	What if I cannot find the answer to my question here?		Answer
	What are the new regulations regarding the disposal of Waste Electrical and Electronic Equipment (WEEE). ?		Answer

 

How do I know whether you have a product in stock?
We do our very best to show only products that are in stock on this site. Sometimes, however, when products do go out of stock or have a low stock level we will inform you with a "Low Stock – Delivery may be delayed" message in the product presentation page. In the unlikely event that you are able to submit an order for a product that is out of stock, we will contact you by e-mail or telephone.
What happens if you are out of stock of an item?
Once we have accepted your order, the stock is automatically reserved for you. In the event that we are out of stock of an item that you have ordered we will contact you by e-mail or telephone to suggest an alternative or place the item on order for supply when available.
How do I get my receipt?
You will receive a UK VAT receipt, which will be sent with the goods being despatched. If a parcel should arrive without a receipt, please allow 3 working days before contacting us to allow for any postal delays. You should keep your receipt in a safe place, as you will need it in the unlikely event of a fault with your purchase or you wish to cancel your purchase.
Will all my products be delivered together?
If you have ordered more than one item for Royal Mail or courier delivery, they will normally be delivered together in one box, unless they are too bulky or too heavy in which case they may be delivered separately, but should still usually arrive on the same day.
How long will delivery take?
For delivery information, please read our Delivery Policy page available from the Customer Service menu.
Why do you only deliver to the cardholder"s address?
This is a security measure - it helps prevent credit card fraud by ensuring that only the cardholder can receive products ordered with their card. We are constantly reviewing and upgrading our security procedures to ensure that shopping with us online is as safe as possible.
Can I have a product delivered outside the UK ?
Currently we are only able to deliver to UK addresses (including Northern Ireland , but excluding the Channel Islands ).
How do I check the progress of my order?
You can check the progress of your order by logging on and inputting your user name and password to check your order history from your account page. This will show your order number and the order status. Please note, you will only be able to see the "My Account" button when you have logged in.
What if I need additional delivery information?
For full details of delivery please read our Delivery Policy page available from the Customer Service menu. If after reading this information you still need to contact us, then please e-mail us at thelinkcustomerservice@kondor.co.uk (or go to "Sales Enquiries" under the Customer Service Menu.) and we will get back to you as quickly as we can.
What if I want to cancel an order?
Once you have confirmed your order you will not be able to cancel the order online. Go to the Customer Service menu and select "Returns" for details of how to return items to us.
What is your policy on returns?
Go to "Returns policy" on the Customer Service page to see more information about our returns policy.
What methods of payment do you accept?
We take the following major credit and debit cards: MasterCard, Visa, Switch, Solo, American Express, Delta. Unfortunately, we cannot accept cheques, cash or postal orders on this web site.
Is it secure to give my credit card details over the Internet?
Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it. To see more information about Security Policy go to the Customer Service menu.
Will my personal information be safe?
We will never sell, trade or rent your personal information to any third party without your explicit permission. To see more information about Security Policy go to the Customer Service menu.
What information will The Link and Kondor hold about me?
We only hold the information you give us when you register, plus the history of the orders you have placed with us. This enables us to learn what you like, and over time we will be able to offer you the products and services that are most suitable to you. To see more information about personal information and security go to the Customer Service Menu.
My product doesn"t work - what shall I do?
All the contact telephone numbers for our help lines can be found at "Technical Support" under the Customer Service menu.
What if I need to contact your technical support team?
All the Contact telephone numbers for our help lines can be found at "Technical Support", under the Customer Service menu.
What if I cannot find the answer to my question here?
Answers to the most common questions should appear here - but if your question is not addressed please try the following areas of the site: Help - for information about using this site; Customer Service - for information about security, delivery, terms and conditions, cancellations and returns; If you have any questions about Kondor as a company (eg employment information, financial information, news and commentary), visit our Corporate site . If your question has still not been answered, please e-mail us at thelinkcustomerservice@kondor.co.uk (or go to "Sales Enquiries" under the Customer Service Menu to contact us by e-mail and we will get back to you as quickly as we can.
What are the new regulations regarding the disposal of Waste Electrical and Electronic Equipment (WEEE). ?
This symbol will be placed on items that fall into this category. When you see the crossed out wheelie bin symbol on a products packaging it means that the product cannot be disposed of in your normal rubbish bin. The new regulations have been introduced in order to minimise the environmental impact of the disposal of these products and reduce the amount of waste going to landfill. There are many hazardous substances used in electrical products such as mercury and lead. When electrical products are disposed of these substances can pollute our environment. The toxic substances leak into the air, land and water, not only affecting our environment but also causing serious health problems for us. The regulation aims to reduce landfill waste by increasing the amount of electrical equipment that is recycled and minimize the environmental impact of WEEE, by pre-treating electrical items before disposal. The regulation does not obligate you as a consumer therefore making its success dependant on your cooperation. The regulations affect producers of electrical products and mean that they are responsible for the disposal of these items and will offer a free take back scheme.