Privacy Policy

Who we are
In this Privacy Policy references to "we" and "us" are to Dixons Stores Group Limited, company number 3317483, registered office Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG and Kondor Limited, company number 394820, registered office 74-78 Condor Close, Woolsbridge Industrial Park, Three Legged Cross, Wimborne, Dorset, BH21 6SU.

What information we collect and how

The information we collect via this website may include:

(1) Any personal details you type in and submit, such as name, address, email address, etc.

(2) Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities. The cookies store information only for as long as you are viewing the website. If you do not want your visits to our website to be monitored in this way you can opt-out by clicking here .

(3) Your IP address (this is your computer's individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.

(4) Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws.

The details we collect will be used:-

(1) To process your order (including any line rental application), to maintain guarantee records and to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);

(2) To carry out security checks (this may involve passing your details to Experian Limited, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions); and

(3) To comply with legal requirements.

(4) We would also like to email or post you details of various promotions, goods and services that we can offer you. These include all kinds of communications and similar or associated products, including service and insurance agreements. If you wish to receive these, please tick the "Yes" box when entering your personal details. (You may unsubscribe at a later date, if you wish.)

(5) Dixons Stores is part of the Dixons Group of companies and we may need to pass the information we collect to other companies within our group for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us. Rest assured that third parties will not be allowed to use your personal information for their own purposes.

Your rights

(1) You can ask us to update or remove your personal information by emailing privacy@dixons.co.uk or by writing to us at our customer services address in (2) below. However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations.

(2) You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address, enclosing a cheque for £10 payable to Dixons Stores Group Limited to cover our administration costs:-

Customer Services (Data Subject Request)
Dixons Stores Group Limited
The Parkway
Sheffield S2 5DD

Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.